FAQ
Frequently Asked Questions
Answers to common questions about how Aurum Ventura works, what's included, and how we support your business.
How is Aurum Ventura different from a virtual assistant?
Virtual assistants typically work as independent contractors on tasks you assign day-to-day. Aurum Ventura provides a defined scope of administrative support with reserved capacity, clear pricing, and a master agreement that protects both sides. We focus on systems and consistency, not just task completion.
What's included in a scope of services?
Every scope is custom-built around your specific needs. We assess what administrative work is taking your time, then define exactly what Aurum Ventura will handle, how many hours per month you get, and what the fixed monthly fee is. Nothing surprises you later.
How long does it take to get started?
After you request a consultation, we do a needs assessment (typically a 30-minute call), provide a written proposal, and set up your access—which takes about 5–10 business days. Then you're live.
Can you handle confidential or sensitive business information?
Yes. Every team member signs a confidentiality agreement. Your data is encrypted in transit and at rest. Access is limited to staff actually working your account. We outline exactly how we handle your information in our master agreement.
What if my needs change?
Your scope is designed for flexibility. If your needs shift, we adjust your scope and pricing to match. You're not locked in—we can scale up, scale down, or change what we handle.
Do you work with businesses outside the United States?
We primarily serve U.S.-based businesses. If you're outside the US but have a US business location or operations, contact us to discuss.
What happens if you can't complete something in my scope?
Everything in your scope is prioritized against your reserved capacity. If something unexpected comes up that's outside scope, we flag it and get your approval before we start work on it—we don't just bill you extra.
How do you measure success?
We track what moves through your scope each month and report on it. You see exactly what we handled, how much capacity you used, and what's available for next month. Success looks like you getting your time back.
Have other questions?
Get in touch—we're happy to talk through your specific situation.
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